Refund & Returns Policy

Last Updated: November 2025

Food Quality Concerns

At Victoria's Home Made Restaurant, we take pride in the quality of our food. If you are dissatisfied with your order due to quality issues:

• Contact us immediately at +234(704)-095-5301 within 2 hours of receiving your order
• We may require photos of the concerned items
• We will offer a replacement, credit for future orders, or refund depending on the situation

Order Cancellations

Order cancellations are accepted under the following conditions:

• Before cooking begins: Full refund available
• During preparation: Partial refund or store credit
• After dispatch: No cancellation possible

Delivery Issues

For problems with delivery:

• Wrong items delivered: We will deliver correct items immediately
• Late delivery: Compensation considered case by case
• Missing items: We will deliver missing items promptly

Refund Processing

Refunds are processed within 5-7 business days to the original payment method. Store credits are issued immediately.

Non-Refundable Items

The following are generally not eligible for refund:

• Customized catering orders cancelled with less than 24 hours notice
• Food that has been partially consumed
• Orders reported more than 4 hours after delivery

Contact Information

For refund requests or questions about our policy: